There is an extra space on second line in the AddressFinder Report

When running the AddressFinder Report there may be a leading space on the secondary line when there is c/o in line 1.

When generating the report of records updated with AddressFinder, if a record has c/o information on line 1, line 2 may have a leading space.

 

 

Please chat with support with the following information:   
  • The exact steps to duplicate the issue (click by click).
  • This article number. 
Note: This does not update the record like this and does not impact data.

Steps to Duplicate

Preconditions:

  • At least 100 constituents with full address information
  • Add a new constituent with address that has 2 lines in the address block; the first line begining with C/O.

Example:

C/O Finance

100 Main St

Cambridge, MA 02141

  • Save the constituent, edit the address, then Save again

Example:

C/O Finance

100 Main St #100

Cambridge, MA 02141

  • An ad-hoc Selection containing constituent above exists
  • Address Finder process exists containing the selection above in Step 1.
  • Steps 1-2  completed successfully
  • Step 3 Check file ability completed successfully 
  • Report server and reports are configured

 

Steps to duplicate:

  1. Log into Altru
  2. Go to Administration > Data Tune-Up
  3. Open the existing AddressFinder process
  4. Under Step 3: Get file from Blackbaud, click view report
  5. Click view report
  6. Addresses that have c/o in line one have a leading space in line 2.

If you commit the batch, the constituents record will be updated with the second line of the address block to have a space indention.

 

Environment

 Altru Arts & Cultural
 4.94

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.