We have multiple merchant accounts and payment gateways. We were wondering if we could use multiple currencies in Luminate Online. For example, our French donation forms can process Canadian dollars and English forms process in U.S. Dollars.
The current options are U.S. dollars, Canadian dollars, Australian dollars, and British pounds. Donations can be accepted from other countries, but the funds would be in the one currency for which you have configured Luminate Online. The conversions occur at the card or bank level. For example, if a resident of the United Kingdom made a $200 donation on a U.S. website, he or she would be charged the equivalent amount in British pounds.
An alternative option is to customize the donation form with a currency calculator and add language that the donation will be processed in the account's currency, but this makes it easier to know how much to give. Here and here are examples of what this can look like. This custom solution can be provided by Blackbaud's developers. Contact your Account Manager for more information.