1. Click Accounts
  2. Click Find an Account
  3. Search for and click on the account name
  4. Click Personas
  5. Select the type of note you'd like to create from the Sticky Note Type drop down menu; if you need to add a new Sticky Note Type, please see How to add a new Sticky Note Type
  6. Fill in the information for the Sticky Note in the Note field
  7. Click Save and Edit
NOTE: while we can have Notes on multiple Personas for an account, we can only have a Sticky Note on the Primary Persona.

NOTE We can also add a sticky note to a group of records using Mass Update of existing records.