To reset the account's Windows Authentication string: 
  1. Log into NXT as a user with Supervisor rights in the database view. 
  2. Click the Databases icon > Open database view.
  3. Navigate to Admin > Security.
  4. Open the impacted user account.
  5. Click the Search button for Windows Authentication.
  6. Select the correct user account.
  7. Click OK.
  8. Click Save and Close.
  9. Have the user log in again and attempt to launch the database view.
Note: Once set, users should not edit or remove the Windows Authentication string within any database view user account, since this will disable single sign-on functionality between the web view and database view within the Blackbaud SKY environment.