Error: Secure checkout is not supported by the merchant account associated with donation campaign (Id: 'XXXX')

We are trying to setup secure checkout and we are receiving the error "Secure checkout is not supported by the merchant account associated with donation campaign (Id: 'XXXX')"

Article Number: 108272

Products:

Blackbaud_Luminate_Online

The merchant account you are using is not setup with a gateway account selected for your Secure Checkout transactions.

To setup your merchant account to accept Secure Checkout transactions follow these steps:

Select Setup > Payment Capabilities
Click Edit next to the merchant account you are configuring for Secure Checkout Transactions
On Step 1. Account Details, scroll down to item 7. Secure Checkout Account and select a gateway account to use for your Secure Checkout tranasctions
Click Next
Click Finish

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!