Users may find that they want to disable the inactivity timeout for non-Supervisor users. The inactivity timeout may not be disabled for users with Supervisor rights due to PCI compliance regulations. Raiser's Edge times out. How to turn off timeout?
1. Log into the Raiser's Edge as a user with Supervisor rights. 2. Select Config>Business Rules. 3. Select System Access options. 4. Mark the Disable inactivity timeout for all non-Supervisor users checkbox.