The following requirements must be met in order for an email address to be included in an email sent through Online Express:
  • The email address cannot be blacklisted on Blackbaud's email servers during the time the email is being sent
  • The email address cannot be populated in the Unusable emails section of the Online Express plugin (located on the Email marketing tab)
  • The email address must have one of the mapped email types in Account>Integration options>Email mapping in the Online Express plugin
  • The email address cannot be marked Inactive or DNC in the contact information section of the Constituent/Relationship record
  • If the email address belongs to a Constituent record:
    • The Constituent record cannot have the Deceased or Requests no email checkbox marked on the Bio 1 tab
    • The Constituent record must be included in the query selected in the email list
  • If the email address belongs to a Relationship record:
    • The Send to individual & organization relationship records checkbox must be marked in the email list
    • The Relationship record cannot have the Deceased checkbox marked on the General 2 tab
    • The Relationship record must be populated on the Relationships tab of a Constituent record that is included in the query selected in the email list
    • The Relationship record must be one of the relationship types selected in the email list
For further information regarding how Online Express handles emails marked inactive, primary, and DNC, please visit How does Online Express handle DNC, Inactive, and Primary settings on emails in The Raiser's Edge?
For further information regarding Email marketing in Online Express, please view our Email marketing webinar