When viewing the Giving Capacity (System) data in the following fields, Estimated Wealth and Major Giving Capacity, GUIDs show rather than the dollar amounts. This only occurs in CRM Mobilize either when viewing on a mobile device or on a computer viewing Mobilize in the browser. When viewing the same data from Web Shell either on a mobile device or a computer this issue does not occur.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Steps to Duplicate
1. Go to the start page for Blackbaud CRM and click on Blackbaud CRM to enter into Web Shell 2. Search for a constituent that has wealth and ratings information 3. On the constituent record click on Wealth and Ratings on the left side under More Information 4. On the Wealth Summary tab under the section entitled Giving Capacity see the fields labeled Capacity formula, Estimated wealth, Major giving capacity and Overall rating. Note the numerical dollar amounts listed for the Estimated wealth and Major giving capacity fields. 5. Now go back to the start page for Blackbaud CRM and this time click on Mobilize and go to Constituents 6. Use the Recently Accessed tab to be directed to the record you were viewing in web shell. Click on the name of the Constituent. 7. Towards the bottom of the record under the section entitle View as click on Major giving prospect 8. On this page under the section entitle More information, click on the link that says Wealth and Ratings 9. Click on Wealth Capacity and note that for the fields Estimated Wealth and Major giving capacity there are GUIDs listed there as opposed to the expected numerical dollar amounts that show in Web Shell for the same area.