BBIS: Donor received notification with zero amount for £500 donation. Transaction missing from BBIS

A donor made a £500 donation online via BBIS, they received and email notification for the donation but the amount shown in the email was £0. No transaction was downloaded into a CRM batch from the Web area.
We are currently evaluating this issue for a fix in a future service pack.

 

Steps to Duplicate

Steps to duplicate:

1. Go to Web functional area in CRM
2. Click on Transactions tab and click on Download for User donations
3. No transaction is downloaded even though the Cybesource and BBPS have recorded a successful transaction

 

Environment

 Blackbaud Internet Solutions
 3.0
 3.0.517.74

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