Payment pending shows as payment status on submitted OLA/ORE/Common Form

You are viewing form data in NetCommunity under Site Explorer > Forms > Data tab. Forms may show the status of 'Payment pending' under the payment column and the form submission may not have come through to the NetCommunity plugin in Education Edge.

Article Number: 108433

Products:

Blackbaud_NetCommunity_BBNC

The payment pending status appears when the form is using a payment part rather than proceeding directly to payment, and the user who filled out the form added the payment to their shopping cart but has not yet submitted the payment.

To move the status to completed and send the transaction to the plugin, the user will need to log into NetCommunity, access their shopping cart, and submit the payment.

NOTE

Delete the transaction data under the Form Data tab will not clear the payment from the shopping cart
You may create a waiver code for the form, and use the waiver code to submit the payment

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