Invalid address record created when bulk processing a RELO update

Users report an invalid address record created for constituents in Raiser's Edge when processing constituent updates in the RELO plugin. This has been reported even when there is no address update from Luminate Online.

Article Number: 108450

Products:

  • RE_LO_Integration
We are currently evaluating this issue and will update this article when we have more information.

Additional notes
1. Issue is not reported when single processing constituent updates
2. Users could bulk process and globally delete the Former Address record

 

Steps to Duplicate

Examples include updates to phone and email in Luminate but could be caused by other mapped fields.
  1. Navigate to any Luminate constituent record and update a mapped phone number
  2. Navigate to RE>RELO>Constituent Updates
  3. Locate the update and select Bulk Process
  4. Navigate to the updated RE record and open
  5. Select the Address tab> note there is now a Former Address record. There is no difference between the Former Address and new Home address.

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