Invalid address record created when bulk processing a RELO update

Users report an invalid address record created for constituents in Raiser's Edge when processing constituent updates in the RELO plugin. This has been reported even when there is no address update from Luminate Online.

Article Number: 108450

Products:

RE_LO_Integration

This issue was identified as a defect and resolved in the September 2017 release of the RELO plugin and web services. Bulk processing was improved to handle uppercase and lowercase letters on address, email, and phone number fields to avoid duplications. Please update to the latest plugin and web service version to resolve this issue.

Steps to Duplicate

Examples include updates to phone and email in Luminate but could be caused by other mapped fields.

Navigate to any Luminate constituent record and update a mapped phone number
Navigate to RE>RELO>Constituent Updates
Locate the update and select Bulk Process
Navigate to the updated RE record and open
Select the Address tab> note there is now a Former Address record. There is no difference between the Former Address and new Home address.

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!