Users report that mapped attributes in the RELO integration do not update correctly by overwriting with the updated value or delete when the additional information (RE Attribute) is removed in Luminate. Users find a duplicate attribute is added to the Raiser's Edge record or no change is made. The following error may occur:
Error: Unable to update constituent for the following reason: The attribute "XXX" has been configured to only allow one per record. You cannot add this attribute more than once. Would you like to update the constituent manually? Selecting 'No' will roll back updates and continue.
This issue was identified as a bug and resolved in the February 2017 release of the RELO plugin and web services. When Additional Information in Luminate Online is mapped to Raiser's Edge Constituent Attributes and updated in Luminate Online, the plug-in now properly updates existing values. Please update to the latest plugin and web service version to resolvethisissue.