- Create a new record for the constituent in Raiser's Edge
- In The Raiser's Edge create a new record for this constituent
- Open this record in The Raiser's Edge and select File > Properties
- Note the record's System Record ID (this will be the constituent ID in Luminate Online)
- Remove the registration from the removed Constituent360 record in Luminate Online
- In Luminate Online select Fundraising > TeamRaiser
- Click manage for the TeamRaiser this participant is registered for
- Search for the participant**
- Click the participant's name to be taken to their registration record
- Click the Make Inactive link (this may be done already as a result of the record being removed)
- Click Confirm
- Note any gifts that are soft credited to this participant
- Click the Delete Registration Records link
- Select Convert the registration payment to a gift that is soft-credited to the event
- Click Finish
- Note: You may not be able to find the registration record this way if the constituent record has been removed. If this is the case:
- In Luminate Online, select Constituent360 > Constituent
- Search for the name of the participant. Make sure you check the box to search for removed constituents
- Click View next to their record
- Select the Transactions tab
- Look at the source on the transaction related to TeamRaiser - it should say the participant's name and the event. Click it. This will take you to the registration
- Click the Make Inactive link (this may be done already as a result of the record being removed)
- Click Confirm
- Note any gifts that are soft credited to this participant
- Click the Delete Registration Records link
- Select Convert the registration payment to a gift that is soft-credited to the event
- Click Finish
- Recreate the registration on the Luminate Online for the new Constituent360 profile
- Select Constituent360 > Constituents
- Search for the removed record
- Click View for this record
- Select the Transactions tab
- Use the Change Donor link to move these donations to the Luminate Online profile from Step 1-3
- Register the new LO record as a $0 registration
- Soft credit the donation that was moved in Step 3-5 to the new participant record
- Contact support to receive assistance with converting this donation into a registration fee for the new participant record. Please provide:
- This article number (108469)
- The System Record ID from Step 1-3
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