Why am I seeing other user's information when logging in?

Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same.  
We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.

If using Google Chrome on a wireless network, there is a browser setting that may be causing the issue.
If a user is seeing other member's usernames on the login screen, or is unable to perform managerial tasks once logged in, and your school is on a wireless network, here is a default setting to change:

1. Go to Google Chrome Settings:

Google Chrome Settings

2. Under People, unmark "Enable Guest Browsing.”

Chrome Enable Guest Browsing


 Windows 10 (32-bit);Windows 10 (64-bit)

Was this article helpful?