BBIS: Please enter a valid email address when using the password reset process with a new email address

If you add a new primary email to a Blackbaud CRM constituent, you may find that the constituent is unable to reset their BBIS password with the new email address.
We are currently evaluating this issue for a fix in a future service pack. In the meantime, do the following for the user who cannot reset their password:
  1. Login to BBIS
  2. Go to Users & Security -> Users
  3. Search for the user who is unable to reset their password
  4. Click on the pencil icon to edit
  5. Ask the user to reset their password again, with the updated email address

Steps to Duplicate

  1. Ensure there is a current email address on the CRM record that is primary
  2. Ensure the constituent is signed up on BBIS and note the username
  3. Add a new email address to the constituent record and mark it as primary
  4. Go to a login page in BBIS and attempt to reset the password with the updated email, observe you get an error to insert a valid email


 Blackbaud Internet Solutions

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