Why are we sporadically getting an error of "javax.xml.soap.SOAPException: Not supported in SOAP 1.1" when trying to process donations? It is not happening for all transactions on this donation form
A possible reason for getting this error is if the email address being used on the donation has incorrect characters in the email address. For example firstname.lastname@example.org. The ampersand and the period at the end of the address are not recognizable by BBMS, thus the merchant account will reject the transaction.