Emails using Constituent queries Processing time (status) take longer than expected

You send an email to a Constituent list in NetCommunity. You notice the list is taking longer than expected. Perhaps, you sent to this list previously and now it is taking longer, or perhaps you've sent to a list of the similar size previously and it's taking longer.

A sending email has a status of Processing in its Email Status Log that is taking much longer than expected.
Confirm the number of email recipients does not exceed the maximum limit.

Confirm the List Acquisition, Email Job and Raiser's Edge Integration settings are not set faster than recommended.

Confirm the NetCommunity version components match.

Check the list acquisition time
The email message will take at least the amount of refresh duration for each list in the message.
  1. Navigate to Email>List
  2. Locate the list utilized in your email message and click the pencil icon to edit it
    • Note the Refresh duration and last Refreshed on date
  3. If the last refreshed on date was not within the last month, click the Refresh list button.
Check the previous email processing time
Previous email processing time is a good indication of how long the email should typically take. There can be some variance, but this is a good indicator. 
Pre Version 7.1
  1. Navigate to Email>List
  2. Locate the list utilized in the message and click the pencil icon to edit it
  3. Click the List Messages tab
  4. Make note of the names of the email messages listed
  5. Navigate to Email>Messages
  6. Locate the first name of the email previous using the list and click the graph icon
  7. Click the Status log button
  8. Note the time from Processing to Processed
  9. Repeat 5-8 for any additional messages
Post Version 7.1
  1. Navigate to Email>List
  2. Locate the list utilized in the message and click the pencil icon to edit it
  3. Click the List Messages tab
  4. Click the Checkbox icon for a previous message
  5. Note the time from Processing to Processed
 
If all the above information is verified and the email processing is taking longer than it previous did, for the same exact message, click Chat with Support and reference this article. Please be prepared to share the following information with Support:
  • Link to the NetCommunity Website
  • Username and Password to access the NetCommunity website
  • Name of the list utilized in the current email message, which has previous been utilized
For issues seen in 7.1, slow email processing was resolved in the latest version of Blackbaud NetCommunity. 

Environment

 Blackbaud NetCommunity
 7.1
 7.1.165.0

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