BBIS: Event registration payment made online. Transaction missing from BBIS and not downloaded to CRM

A donor made a £78.50 event registration payment online via BBIS, the payment was successful but no transaction was downloaded into a CRM batch from the Web area.
We are currently evaluating this issue.

Steps to Duplicate

Steps to duplicate

1. Go to Web functional area in CRM
2. Click on Transactions tab and click on Download for User donations
3. No transaction is downloaded even though the Cybersource and BBPS have recorded a successful transaction

Environment

 Blackbaud Internet Solutions
 3.0
 3.0.517.74

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