I created an order and ran the Post to General Ledger process. I later rescheduled the tickets and ran the Post to GL process again. The GL Distribution tab on the order appears correct, but the post file doesn't match the order GL activity.
We are currently evaluating this issue and will update this article when we have more information.
Steps to Duplicate
Complete an online sales order for a scheduled program event that requires registration
Go to Treasury > Create Deposit and run a deposit process to pull in that transaction
Go to Financials > Post Revenue to GL and run the process to pull in that order
Go to Sales > Reschedule Tickets and reschedule the tickets for another date
Go back to Financials > Post Revenue to GL and run the process again to pull in the rescheduled order
Go to Sales > Order Search and pull up the order
Select the GL Distribution tab and then select All
Note the account numbers for the Debit and Credit for the order and the reversal
Go to Financials > Post Revenue to GL and click on the process
Select the History tab and download the Post File for the original order and the Post File after it was rescheduled
In the original order's Post File, note that the account for the debit is there, but the account is missing for the credit
In the Post File after the order was rescheduled, you will see the reversal debit and credit along with the order debit and credit