Media disappears from record

After editing a Microsoft Word file from the Media tab of a Constituent record, when re-opening the media object, the icon is missing and the format of the document is bad. 
We are currently evaluating this issue and will update this article when we have more information. In the meantime, follow one of these steps to get the document:
  • Open Microsoft Word document from the database view of the constituent record and change the paper size to 8.5" x 11"
  • Open up the Constituent record in RE NXT and open the attachment from there

Steps to Duplicate

  1. Log into the database view
  2. Open a constituent record
  3. Navigate to the Media tab
  4. Add a Microsoft Word document by embedding and choosing to display as icon
  5. Save and close
  6. Re-open the same media file and edit the Word document
  7. Save and close the Microsoft Word document
  8. Save and close the media item
  9. Re-open the same media file and the icon is no longer in the window.
    1. Also, when you right click on the window and choose to open the file a Microsoft Word document with all the text appears but the paper size is set to 2"x8.5"
  10. When the attachment is opened in RE NXT from the constituent record, even after the update, the file is OK

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