I am attempting to edit my ticket types in Luminate Online, but the changes are not saving when I click Finish. The event was created in Luminate Online by mirroring a Raiser's Edge event. How can I save these edits in my mirrored event?
When mirroring an event from Raiser's Edge to Luminate Online, certain aspects of the event can be updated only within Raiser's Edge. Some of these aspects include event start and end times, dates and ticket configurations. If you are unable to save any changes to the event within Luminate Online, it is recommended to instead make these updates within Raiser's Edge. Please note that after saving updates to the event in Raiser's Edge, you will need to edit the event in Luminate Online in order to pull in these changes.