Your admin may be asked to download the ChartViewer.swf file if you have usage or reporting charts on your Administrator Home Page and the Flash Player is out-of-date and/or disabled in the admin's browser. These charts load as Shockwave Flash files in certain browsers and require the current version of the Flash Player to be enabled in the admin's browser to display properly.

To prevent this download popup and allow the charts to load appropriately, please make sure your admins have the current version of Flash Player installed and enabled in their browsers.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.