The usual cause of this is the Financial Aid Types not being included on the contract. To correct this, navigate to:
  1. Enrollment Management > Enrollment > Contracts > Manage contract forms
  2. Click Edit next to the Contract 
  3. Select the Fee Schedule Tab, go to the bottom of your fee schedule page, click on the +Add button for Financial Aid and choose which types of aid you'd like to send over to Smart
  4. Click Save