XML request error: Internal Server Error (500) when deleting images

When we try to delete an image in the image resource browser, we receive XML request error: Internal Server Error (500) .
This error indicates the image has a special character in the name. The image cannot be used in a template or deleted by users. Please rename the image on your computer and re-upload it to use it in Communications. To have the image deleted, please contact support.

Steps to Duplicate

  1. Click Communications
  2. Click Manage Communications
  3. Click the name of a category
  4. Click the name of a template
  5. Click into a block
  6. Click Insert/edit image
  7. Click on the search icon
  8. Click the x by an image
  9. Receive XML request error: Internal Server Error (500)

Environment

 eTapestry

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