User Defined Fields are not populating on pledge payment

When we have a pledge with User Defined Fields, and have marked the option to Copy Pledge Defined Fields on Future Payments, the fields are not populating on the payment if one of the fields is disabled.
We are currently evaluating this issue and will update this article when we have more information.

In the meantime, please enable the disabled field or remove the value from it on the pledge.
  1. Click Management
  2. Click User Defined Fields
  3. Click on a category
  4. Click Show Disabled Fields
  5. Under the disabled field click Disabled
  6. Click Accounts
  7. Under Recently Viewed, click on the account
  8. Click Journal
  9. Click Add
  10. Click Pledge Payment
  11. Click User Defined Fields
  12. See that all fields have filled in appropriately

Steps to Duplicate

  1. Search for and click on an Account with a pledge
  2. Click Journal
  3. Click Add
  4. Click Pledge Payment
  5. Click User Defined Fields
  6. See that no fields are filled in

Environment

 eTapestry

Was this article helpful?