BBIS Emails sent to non-primary addresses ignore Do Not Email and End Date flags

When sending BBIS email messages to constituents' non-primary email addresses, you might notice that the emails despite any Do Not Email flags or End Dates present for that email address type on the constituent record.
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  

Steps to Duplicate

1) Go to a constituent record and add a Business email address
2) Mark that email address as Do Not Email and/or put an end date before today's date.
3) Create a constituent query containing that constituent record
4) Go into BBIS and create an Email message
5) Select the constituent query you created in step 3 for the recipient list
6) In the Email address type field, select Business.
7) Send the email job.
8) Notice that the constituent receives the email.

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 4.0.173.0, (Service Pack 13)
 4.0.166.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.