The eReceipt Mailing is tested to assign receipt numbers as expected when the mail parameters and data used in the mailing is accurate. When invalid or corrupt email addresses are included in a eReceipt mailing, the receipt numbers are assigned in order to the gift records. Conversely, invalid e-mail addresses will skip the receipt assignment in email and assign the next 'available' number to the next valid email address. This can result in donors being sent a different receipt number than what was assigned to them in the database view.
It is imperative that Raiser's Edge mail merges are set up per the user guidelines and contains accurate data to ensure consistency and assurance the software is functioning as designed. We are currently evaluating the software functionality described in the steps to duplicate to determine potential bug status. We are prioritizing it along with other potential code changes and will update this article when we have more information.
Connect and collaborate with fellow Blackbaud users.