7.96, patch 8 included changes to improve the way The Raiser's Edge handles invalid email data when sending eReceipts, which resolved this issue in internal testing. For more information on the release, see What is in patch 8 for The Raiser's Edge 7.96?
eReceipt mailings are tested to assign receipt numbers as expected when the mail parameters and data used in the mailing is accurate. When invalid or corrupt email addresses are included, this could lead to unexpected results.
It is imperative that Raiser's Edge mail merges are set up per the user guidelines and contains accurate data to ensure consistency and assurance the software is functioning as designed.
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