Incorrect receipt numbers issued to donors when Raiser's Edge eReceipts fail

Receipt numbers are mismatched when users run a failed or invalid eReceipt parameter.  This specifically occurs if the email address for donors is incorrectly formatted, containing no extension, invalid characters, or invalid extension, i.e. .con instead of .com

7.96, patch 8 included changes to improve the way The Raiser's Edge handles invalid email data when sending eReceipts, which resolved this issue in internal testing. For more information on the release, see What is in patch 8 for The Raiser's Edge 7.96?

eReceipt mailings are tested to assign receipt numbers as expected when the mail parameters and data used in the mailing is accurate. When invalid or corrupt email addresses are included, this could lead to unexpected results.

It is imperative that Raiser's Edge mail merges are set up per the user guidelines and contains accurate data to ensure consistency and assurance the software is functioning as designed.

Steps to Duplicate

  1. Create a query of donors with un-receipted gifts (in this example the donors Receipt type=Consolidated) and ensure there is a mixture of valid and invalid email addresses (email address with no extension or improperly formatted, i.e. jane@yahoo; or jane@yahoo.con)
  2. Navigate to Raiser's Edge> Mail> Receipts
  3. On the General tab, include Query from step 1 and choose to Create custom data file
  4. On the eReceipts tab mark the checkbox to Send as eReceipt
  5. Click Merge and choose to Acknowledge and Receipt gifts
  6. View message:  Error: the next available receipt number for the receipt stack is 257 The number you entered will result in receipt numbers being skipped. Would you like to continue and skip the receipt numbers? Click Yes or No
  7. Users can verify when comparing the results of the eReceipt to the Raiser's Edge gift record(s) that the records were assigned receipts numbers in order despite issues with invalid email addresses. The eReceipt results show donors with invalid emails were skipped and the next available number was assigned to the next valid email address despite the fact that the number was already assigned to a different donor in the database view.


 Raiser's Edge

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.