BBIS: Guest title downloads as Please Specify when using Event Registration Form

When using Event Registration form in BBIS and you enable Title for both participants and guests, if title is marked as required for participant then transactions download with Please Specify for the guest' title.
We are currently evaluating this issue for a fix in a future service pack.

Steps to Duplicate

  1. Create an Event Registration Form Part, enabling Title for participant & guest. Mark it as required for participant only.
  2. On the page that has the part, select to register for two or more tickets.
  3. Select a Title for the participant but leave it as Please Specify for the guest
  4. Proceed with the registration
  5. Go to BB CRM -> Web -> Download Event Transactions
  6. Open the batch that was created
  7. Click to Review Transaction Details
  8. Go to the Guest tab
  9. Click to review guest information
  10. Observe the Title is Please Specify
  11. Observe you cannot commit the batch as this entry is not in the code tables

Was this article helpful?