Email Clicks reporting unexpected links that were not included in the email message

When viewing clicks in the honey comb of an email report, you may notice unexpected links being tracked under the Action column. The links noted were not included in the email message, making them unexpected to see if the report. 
The Click report is currently tracking the secondary link click for the recipient. For example, if I click on the Donate link within the email message, but then I click on the Events link on the NetCommunity site, the Events link displays in the Click report. 

We are currently evaluating this issue and will update this article when we have more information.

Note: the number of Clicks within the Honeycomb view is correct, but the link listed under Action may not be correct as this is the secondary, unexpected link. 

Steps to Duplicate

Steps to duplicate or observe the issue
  1. Log into NetCommunity
  2. Click Email > Messages
  3. Click the Graph icon
  4. Click the link for Clicks
    • Under the Action column, you may notice unexpected links showing as being reported back. 
Note: the number of Clicks within the Honeycomb view is correct, but the link listed under Action may not be correct as this is the secondary, unexpected link. 

Environment

 Blackbaud NetCommunity
 7.1
 Affecting BBNC 7.1.157

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.