When reviewing the Recognition History for a Constituent that has received a 100% discount on their order is receiving recognition for the order amount prior to the discount.
The Recognition History tab will show the total amount of the order, before any discounts were applied. A refund, or discount, still counts as revenue for accounting purposes. Therefore, the Recognition History tab will include totals with refunds and discounts.
To view the amount paid after discounts were subtracted, view the order on the Sales Order tab instead.
Steps to Duplicate
Step 1: Make a Sale
Go to Sales > Daily Sales
Search and select a patron in the Patron search box
Add a ticket to the cart
Click Discounts and apply an adjustable discount for the full amount of the order
Complete the order
Step 2: Check Recognition Credit for the constituent
Navigate to the Constituent's record, Click the Revenue tab
Click Recognition History
See that the constituent is being recognized for the full order amount rather than the discounted amount of $0.00
Click the hyperlinked revenue type to navigate to the payment record. See that the order amount is $0.00