Total revenue and payments report shows a different amount than the sales order amount

When viewing the Total Revenue and Payments report, we see that a specific order shows as one amount. When viewing the sales order, we see that the amount reflects a different amount. 
This issue has been resolved. This issue was occurring if tickets were rescheduled when there were two or more per-item discounts applied to the order.

If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. From Sales, Click Order Search
  2. Search and select the Order number
  3. Note the following details about the order:
  • Total X
  • Amount Paid Y
  • Balance Z
  1. From Revenue, Click Total Revenue and Payment Report
  2. Run the Report on the date the order occurred
  3. Expand Credit Card in the Revenue by Payment Method Report
  4. Expand the Credit Card Type that was used to pay for the order
  5. Find the Order Number
  • See that the Amount shows a different amount than was paid on the order

Environment

 Altru Arts & Cultural
 Yes
 4.94
 4.96

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.