Why will my videos not Autoplay on mobile devices?

Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same.
We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.

When loading a web page with a video set to automatically play on a mobile device, the video does not play.

Article Number: 109028

Products:

Blackbaud_School_Website_System

Many mobile browsers have restrictions in place to keep videos from accidentally playing and without the user pressing a Play button. As of iOS 10's Safari browser and most recent versions of Chrome, an exception has been added for videos without an Audio track, or videos that have been muted.

To have the videos load muted:

Go to onMessage > Website > [Site name].
Select Pages & Menus.
Locate the page that contains the video and click the Wrench icon next to it.
Select Edit Page Content.
Locate the Video block and click the Gear icon.

Mark Mute Video.

Click Save.
Click Apply Changes

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