Under Email Messages, you're reviewing the conversions.In the honeycomb Transactions block, you see one number, for example 3. After navigating to the Conversions tab under Additional Information, you see a different total transaction number, for example 5. You want to know why the conversions tab in Additional Information shows a higher number than the honeycomb amount.
The Honeycomb Transaction number will show the unique transactions. Additional information conversions will show all transactions, regardless of whether they are unique users. If a donor donates twice, there will only be one unique count for this in the honeycomb transaction number; the additional information conversion number will track both of the donations. If the original recipient A makes a donation, then forwards the message to recipient B, and recipient B makes a donation this is not considered a unique donation. Both donations will show under Additional Information, but only one unique transaction will show in the honeycomb.
Regardless of the count, the donation amount itself should match between the two sections.