Some users have experienced challenges when attempting to perform copy or paste operations between their local networks and notepads in Raiser's Edge, after a period of inactivity. Instead of pasting as text, some users have their text pasted as an image.
For example, for some users, on the Notes tab of a Constituent Record in the Raiser's Edge database view, after a period of inactivity, when a user pastes the text into the notepad it pastes as an image.
Option 1 - If you notice your text copying as an image, we recommend you copy your content to a text editor (ex. Notepad) first. Then, copy and paste to Raiser's Edge.
Option 2 - Restart your session by logging out and then logging back into the product.