When exporting multiple fields in Export module, exports which include First Gift fields hang/freeze after the export has begun. The progress bar does not increase and the application moves in and out of a 'Not Responding' state. The user needs to cancel the export to regain control of the workstation, meaning the export never completes. The export appears to work after the First Gift fields are removed.
We are currently evaluating this issue and will update this article when we have more information.
Steps to Duplicate
1. Log on to Raiser's Edge and select Export module. 2. Create a new Constituent export and include the following fields: - Constituent Info: Constituent ID / Date Added / Age / Gender / Title 1 / Motivation - Constituent Codes: Code long description - Preferred Address: City / County - First Gift: Gift Date / Gift Amount / Appeal - First Gift -> Appeals: Description - First Action: Action Date / Type 3. Include a query with criteria Key Indicator equals Individual. 4. Click Export Now, note that the progress bar does not increase and application hangs/freezes. 5. Cancel export and remove First Gift fields. 6. Click Export Now, note that the export begins processing as expected.