If the URL is redirecting only to the homepage

Confirm the URL is a valid URL and associated with a NetCommunity page
  1. Navigate to Site Explorer>Pages & Templates
  2. Click the Search tab
  3. In the field, Page name, title or url contains, enter the portion of the url after the /. For example, www.NetCommunity.com/pagename - you would enter pagename into the search field.
  4. Click Search
    • If no results are returned, this indicates this URL is not a valid URL, in which case it redirects back to the homepage.
Check alternate Site URLs
  1. Navigate to Administration>Sites & Settings
  2. Select the site on the left hand side that the link is redirecting to
  3. Under alternate Site URLs, confirm if the URL in question is listed
Ensure Targeting and Security is not restricting user access
  1. Locate and edit the page that is redirecting
  2. In the top left, click Page Properties
  3. Select the Targeting and Security tab
If the URL is redirecting to any page, which may include the homepage
Check URL Redirects
  1. Navigate to Administration>URL redirects
  2. In URL contains, enter a portion of the URL in question and search for it
    • If the URL is listed, modify it as needed or delete it

Check Primary Site URL
  1. Navigate to Administration>Sites & Settings
    • Note: if the homepage is redirecting unexpectedly, and you're hosted by Blackbaud, log in to your administrative URL which is typically [Insert Site ID here].bbnc.bbcust.com/login.aspx. Click through any security prompts.
  2. Select the site on the left hand side
  3. Under Primary Site URL, confirm the Primary Site URL is as expected
  4. If the Site URL is not correct, update it to be "http://[insertURLhere]/" - Note: it must be formatted exactly like "http://" and "/" otherwise you may see an error.
  5. If any changes are made, click Save

If you have a multiple sites hosted in your NetCommunity installation and when you try to go to one of the child sites, it redirects to the homepage of your Parent site, the child site may not be published.

After following  the previous steps to verify there are no URL redirects in place, and the Primary and Alternate Site URLs are setup correctly under Administration>Sites & Settings: 
  1. Select the site on the left hand side that the link should resolve to
  2. If you see a white Information bubble at the top of the page with a blue "i" with text that says 'The site must contain a homepage and a member login page before you can publish it', follow the steps in How To Publish a BBNC Site to designate a homepage and a member login page for your site.

If none of these items determine where the URL redirect is occurring, please work with your IT department and DNS provider to check for URL redirects listed in the DNS.