How do I change the rights/permissions on a FIMS CRM user?

I have a user that I would like to be an admin in FIMS CRM, how can I do that?
Only Blackbaud support can make permissions changes for CRM accounts. Please contact FIMS support to process this change. 

This request also must come from a site administrator of your organization. If you do not have a site administrator for your organization or need to change who the site administrator is, please see the following article: https://kb.blackbaud.com/articles/Article/43910

Environment

 FIMS

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