In order to resolve this error, please complete the following steps:

1. Ensure you meet the minimum requirements for Online Express 
2. Use Microsoft's KB Article 308260 for additional troubleshooting

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing the resolution from these websites.