When processing transactions from Online Express a pledge gift entered with only one installment is coming over as having 0 installments and generating this error message. You are unable to process the transaction and bring it into Raiser's Edge. This problem occurs when the form has no suggested pledge ask amounts.
After evaluating this issue compared with other reported issues, we’ve determined it will not be addressed and are recommending the alternative resolution instead. We wish we could address each and every issue that we come across, but there are occasions when addressing certain issues would add risk of causing a bigger problem or would put other prioritized initiatives at risk.
1. Enter the gift manually in the Raiser's Edge 2. Add a suggested ask amount for pledges on the Extras tab to avoid the issue reoccurring
Steps to Duplicate
1. Set up a form in Online Express that allows for pledge gifts 2. Have a donor enter a gift for a pledge with a single installment 3. Link the donation in the plugin and attempt to process it into a batch 4. The error occurs