When processing transactions from Online Express a pledge gift entered with only one installment is coming over as having 0 installments and generating this error message. You are unable to process the transaction and bring it into Raiser's Edge. This problem occurs when the form has no suggested pledge ask amounts.
We are currently evaluating this issue and will update this article when we have more information.
1. Enter the gift manually in the Raiser's Edge 2. Add a suggested ask amount for pledges on the Extras tab to avoid the issue reoccurring
Steps to Duplicate
1. Set up a form in Online Express that allows for pledge gifts 2. Have a donor enter a gift for a pledge with a single installment 3. Link the donation in the plugin and attempt to process it into a batch 4. The error occurs