Nothing happens when volunteer logs into Volunteer Time System for the web customization

The admin account logs in successfully but all volunteers are stuck at the login page with no error displayed.

Article Number: 109285

Products:

Raiser_s_Edge_RE

Ensure the VTSUser account has Supervisor rights in The Raiser's Edge.

The password for this account may have been lost and needs to be reset. Reset like normal through The Raiser's Edge and adjust in IIS:

Start > Run > inetmgr
Select the VTSWebUI application under Default Web Site
Click "Application Settings"
Update REPassword field to new password

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