We have an email we'd like to resend. However, there is no option to Edit it or Return it to Draft, and the Message Status is Sent (Cannot be Resent). Why can we only Copy this message and not Edit it or Return to Draft?
Messages that have a last sent date of a year or older old cannot be resent (Either through Editing or Returning to Draft and then sending). You will need to Copy the message, updating as needed, and send this new copy.