Emails are being sent to addresses on organisation relationships incorrectly

When using Blackbaud NetCommunity version 7.1, you may notice that emails sent using mass emails are being sent to the wrong email address. Inspecting further, the email is being sent to the email address located on the organisation relationship. This occurs when sending emails to a selected phone type in the NetCommunity message.
This issue was resolved in the latest version of Blackbaud NetCommunity. 

Steps to Duplicate

  1. Open record in The Raiser's Edge
  2. On the Bio1 tab -> Email Addresses, observe the email associated with the 'Email' phone type
  3. Go to the NetCommunity tab
  4. Observe that in the last few emails sent, it's been sent to the address not on on the Bio1 tab. This started happening around the 7.1 update.
  5. Go to the Relationships tab.
  6. Open the organisation relationship
  7. Go to Email Addresses, observe that the email noted in here is the one that BBNC is sending emails to. It has the same phone type as on the Bio1 tab of the constituent record.
  8. Create a constituent query to capture this one record
  9. Go to NetCommunity and open Email -> Lists and create a new list, linked to this constituent query
  10. Observe that the email the list pulls through is correct
  11. Go to Email -> Messages
  12. Create a new message with this constituent list, and send to the phone type of 'Email'
  13. When the email sends, look at the recipient of the email and note that the email it is picking up is the organisation relationship's email address

Environment

 Blackbaud NetCommunity
 7.1
 7.1
 7.1 Service Pack 1 (7.1.170.0)

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.