My Appeal Mailing sent multiple emails to the same people

I ran an appeal mailing and was contacted by multiple customers saying that they had received the same email several times. 
If the Address Processing Options are set to Mail to each contact found, then emails will be sent to the organization's email address. If the organization email address is the same as a constituent's email address, it can look like the patron is receiving the email multiple times. Verify the email address is not specific for an organization record. 

Example: 
Organization: 
  • Relationship with John Doe with Contact Type matching that in Address Processing Options
  • Relationship with Robert Hernandez with Contact Type matching that in Address Processing Options
  • Relationship with Susie Q with a different Contact Type than what is in the Address Processing Options 
  • Organization email Address: nonprofit@test.com 
The count sent to the organization email will equal the count of contacts with a matching contact type in the Address Processing Options. 
ConstituentEmail Address
John DoeJohnDoe@test.com
Robert HernandezRobertHernandez@test.com
Organization (addressed to John Doe)nonprofit@test.com
Organization (addressed to Robert Hernandez)nonprofit@test.com

To check Address Processing Options: 
  1. Click Marketing and Communications 
  2. Click Address Processing Options 
  3. Click Edit for the Address Processing Options used 
  4. Click the Organizations tab 
  5. See if the Mail to each contact found checkbox is marked
User-added image

 

Steps to Duplicate

  1. In Marketing & Communications, click Appeal Mailings
  2. Click your appeal mailing
  3. Click Run Mailing
  4. Select “Send the email messages immediately when I run the mailing” and click Run

Environment

 Altru Arts & Cultural
 Yes
 4.94
 4.96

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.