Unable to change the field name of Amount on a pledge in Online Express

Sometimes it is helpful to change the name of labels as they appear in Online Express.  When we have a donation form that only allows for Other pledge amounts, and not a suggested amounts, we are not able to edit that field currently labeled Amount.  
We are currently evaluating this issue and will update this article when we have more information.  The only alternative at this time is to allow for suggested pledge amounts on the Extras tab.

Steps to Duplicate

  1. Log into The Raiser's Edge
  2. Click Online Express in the navigation bar
  3. Click Donations at the top
  4. Click edit beside the form that needs the label change
  5. Click the Extras tab
  6. Mark the checkbox to Include the pledge gift option
  7. Mark the button for Pledge gift first, Single gift first, or Only accept pledge gifts
  8. Mark the appropriate checkboxes for when to process the gifts (monthly, quarterly, yearly)
  9. Remove all suggested ask amounts for pledge gifts
  10. Mark the checkbox to allow other pledge amounts and enter a minimum payment
  11. Click the Fine Tuning tab
  12. Click on the Amount field.  It has an outline of a blue dotted line which typically means we can change the label.  There is no box that pops up similar to other fields such as Contribute to your pledge or pledge duration.


 Blackbaud Online Express

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