When I cancel a scheduled Advanced Mass Email, the tracking Contact Journal Entries still appear

When you go through the process of scheduling an Advanced Mass Email, you have the option to have Contact Journal Entries created for all of those that will receive an email. If you cancel the Advanced Mass Email before it is scheduled to send, the Contact Journal Entries are still entered into the Journals of the scheduled recipients of the email.
When you schedule an Advanced Mass Email and choose to create Contact Journal Entries for those that are supposed to receive it, the Contact Journal Entries are immediately created. Even if you cancel the Scheduled Advanced Mass Email, eTapestry does not delete those Contact Journal Entries.

If you cancel a mass email that uses tracking through contact journal entries with the intention to reschedule it, we suggest that you do not choose the tracking option when you reschedule.

If you would like to delete any contact journal entries in bulk, we do offer a data service to mass delete. Please contact your account executive at sales@etapestry.com for a quote.



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