When processing a credit card batch from Raiser's Edge to Blackbaud Merchant Services (BBMS) the batch returns with errors. All transactions show as Gateway Processing within the status of the Blackbaud Merchant Services (BBMS) web portal > Batch Search.
This error is caused by an invalid character on the constituent record or within the card holder name. Please contact Blackbaud Merchant Services to review your batch. The BBMS team will advise on which item needs adjustment in order for the batch to authorize.