This error is caused by an invalid character on the constituent record or within the card holder name. Please contact Blackbaud Merchant Services to review your batch. The BBMS team will advise on which item needs adjustment in order for the batch to authorize.

Phone: 800-468-8996 Option 1 followed by Option 6 for Blackbaud Merchant Services
Chat: https://www.blackbaud.com/support/support.aspx