You may encounter the following error message in a Transaction Details declined report for ACH gifts:
The REJ:98 ACH reject code indicates an issue with either an incorrect bank routing number or account number. To correct this error for future gifts from the donor, reach out to the donor to ensure they have included the correct ACH/routing information in their sustaining donation or encourage them to review and/or update any out of date information regarding their payment method.
You can also contact IATS Support at 1-888-955-5455 for more information regarding IATS error messages. For a full listing of IATS error codes, click here.