Queries listed to start Lists in NXT Web view cannot be found in Raiser's Edge database view

When I look up a static query to start a Raiser's Edge NXT constituent List in the web view, there are lots of extra queries with odd names. But when I look in the Raiser's Edge database view under Query, I cannot find those queries to review them or delete them.
We are currently evaluating this issue and will update this article when we have more information.

If this is observed in your Raiser's Edge NXT, please click Chat with Support, reference this article, and provide the following information so we can assist you:   
  • Screenshots of the queries listed in NXT web view starting a new list
  • Screenshots of Query search in the Raiser's Edge database view showing the queries not present
  • Your tenant ID for NXT web view

Steps to Duplicate

Within an affected Raiser's Edge NXT and Raiser's Edge:
  1. In the Raiser's Edge NXT web view, go to Lists > constituents
  2. Click on + to start a new a new list
  3. Click Start with a static query.
  4. Review the list of queries.
  5. Switch to the Raiser's Edge database view, go to Query.
  6. Find Quick Find and make sure it's blank. Click the binoculars.
  7. In the search window, set search options to Type = constituent, Format = static.
  8. Review the list queries against the list found in step 4. Some queries will appear from the NXT web view list that are not found in the database view list.

Environment

 Raiser's Edge
 7.96

Was this article helpful?