Users may receive the following error message when trying to add or apply a payment in Student Billing.
Error: You must indicate who is responsible for payment for 100% of this transaction.
Whether you see this error when you are creating or applying a payment depends on whether or not Automatic Application has been turned on in Configuration > Business Rules.
This occurs as a result of the payment amounts not matching on the Transaction tab of the charge. You will need to go through each unpaid charge and resolve the inconsistencies in order to successfully apply the payment. To resolve this issue, follow the steps below. (If you have been able to add the payment but are unable to apply it start at Step 6.)
1. In Student Billing go to Configuration > Business Rules > Automatic Applications 2. Make sure that Automatic Application is turned off. 3. Return to the record. 4. Add a New Payment and Save 5. Return to the activity tab 6. Open each unpaid charge and confirm that the amount on the Transaction Tab matches the Amount on Payments/Credits Tab. 7. If the amounts are different select the drop down besides Add/Edit Applications and choose to Unapply All and Distribute Evenly to Current Payers 8. Save and Close the charge 9. After all charges have been corrected, open the payment and Apply the payment to the outstanding charges.
Don't forget to turn Automatic Application back on in the Business Rules
An example of what this would look like can be found below.
Steps to Duplicate
1. In Student Billing, Go to Records > Individuals > Open Record 2. Go to the Activity Tab 3. Select New Payment 4. Create a New Deposit 5. Add Payment 6. Payment from: Shane Hedges 7. Enter Amount and Payment Method. 8. Save 9. Received error message. Error: You must indicate who is responsible for payment for 100% of this transaction