Error: Unable to establish database connection

The following error may be received when logging in to Raiser's Edge:
User-added image
 
This may occur as a result of disabling the TLS 1.0 protocol on the Raiser's Edge SQL server. We’re currently evaluating this issue for a fix in a future patch or service pack.

Steps to Duplicate

  1. On the Raiser's Edge SQL server open the registry
  2. Browse to HKEY_LOCAL_MACHINE > SYSTEM > CURRENT CONTROL SET > CONTROL > SecurityProviders > SCHANNEL > PROTOCOLS
  3. Change the DisabledbyDefault value to 1
  4. Attempt to log in to Raiser's Edge
  5. Receive an ODBC SSL security error

Environment

 Raiser's Edge
 7.96

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